Categories

Open to all

1. What is the employer doing to improve professional training and advancement?
2. How does the employer boost employee morale and health?
3. Is the employer creating jobs? If so, where?
4. How is the employer raising employment standards within the insurance industry or a related field?
5. What recognition has the employer received from third parties?

Open to organisations that oversee a network of independent insurance brokers

1. In what ways has the network invested to support the independent brokerage model?
2. What quality resources does the network provide to meet the needs of members?
3. How has the network modernised in order to best represent the interests and needs of its members?
4. How much emphasis does the network place on close and productive relationships with partners such as insurers?
5. How does the network ensure that members strive for excellence in all that they do?

Open to all insurance brokers in all lines

1. How are the broker’s actions contributing to success in one or more areas of the business?
2. How effectively is the broker using its resources – such as technology, processes, or talent – to improve the client experience?
3. In what ways is the broker raising standards and striving to achieve those expected by clients and regulatory bodies?
4. What steps is the broker taking to future-proof its business against significant changes in the wider market?
5. What recognition has the broker received from third parties?

Open to all insurance brokers operating in commercial lines

1. How effectively is the broker using its resources – such as technology, processes, or talent – to improve the client experience?
2. In what ways is the broker raising standards and striving to achieve those expected by clients and regulatory bodies?
3. What steps is the broker taking to future-proof its business against significant changes in the wider market?
4. How is the broker using its position to support wider growth in the market?
5. What recognition has the broker received from third parties?

Open to all insurance brokers, MGAs and insurtechs offering cyber products and services

1. What specific and valuable contributions has the nominee made to success in cyber?
2. How effectively is the nominee using resources – such as technology, processes, or talent – to improve the cyber client experience?
3. In what ways is the nominee raising standards and striving to achieve those expected by clients and regulatory bodies?
4. What steps is the nominee taking to future-proof its cyber business against significant changes in the wider market?
5. What recognition has the nominee received from third parties for cyber products and services?

Open to all independent brokers with under £1 million in turnover annually.

1. In what manner does the independent broker leverage resources, such as technology, processes, or talent, to enhance the overall client experience?
2. How does the independent broker set and surpass standards to meet the expectations of clients and regulatory bodies?
3. How does the independent broker contribute to their local community?
4. Describe and highlight the broker’s business approach which underpins the values of being an independent broker.
5. Have there been any noteworthy recognitions or accolades that the independent broker has received from third parties?

Open to all independent brokers with £1-10 million in turnover annually.

1. In what manner does the independent broker leverage resources, such as technology, processes, or talent, to enhance the overall client experience?
2. How does the independent broker set and surpass standards to meet the expectations of clients and regulatory bodies?
3. How does the independent broker contribute to their local community?
4. Describe and highlight the broker’s business approach which underpins the values of being an independent broker.
5. Have there been any noteworthy recognitions or accolades that the independent broker has received from third parties?

Open to all independent brokers with over £10 million in turnover annually.

1. In what manner does the independent broker leverage resources, such as technology, processes, or talent, to enhance the overall client experience?
2. How does the independent broker set and surpass standards to meet the expectations of clients and regulatory bodies?
3. How does the independent broker contribute to their local community?
4. Describe and highlight the broker’s business approach which underpins the values of being an independent broker.
5. Have there been any noteworthy recognitions or accolades that the independent broker has received from third parties?

Open to all insurtechs

1. How is the insurtech disrupting the insurance brokerage business while achieving significant business aims?
2. In what ways has the insurtech been an ideal partner to its clients?
3. What tools, talent and technical skills has the insurtech leveraged to solve client problems?
4. What steps is the insurtech taking to future-proof its business against significant changes in the wider market?
5. What recognition has the insurtech received from third parties?

Open to all MGAs

1. How effectively is the MGA using resources – such as technology, processes, or talent – to improve the client experience?
2. In what ways is the MGA raising standards and striving to achieve those expected by clients and regulatory bodies?
3. What steps is the MGA taking to future-proof its business against significant changes in the wider market?
4. How is the MGA using its position to support growth in the wider market?
5. What recognition has the MGA received from third parties?

Open to all service providers that count insurance brokers, MGAs and insurtechs as clients

1. What is the provider doing to fulfil its role so that it achieves demonstrable success and integrates effectively with clients?
2. What solutions is the provider offering to meet the challenges set by clients?
3. How is the provider adding value for clients?
4. How is the provider raising standards in the insurance industry?
5. What recognition has the provider received from third parties?

Open to all insurance brokers operating in personal lines

1. How effectively is the broker using its resources – such as technology, processes, and talent – to improve the client experience?
2. In what ways is the broker raising standards and striving to achieve those expected by clients and regulatory bodies?
3. What steps is the broker taking to future-proof its business against significant changes in the wider market?
4. How is the broker using its position to support growth in the wider market?
5. What recognition has the broker received from third parties?

Open to all providers of software that aids brokers

1. What is the provider doing to fulfil its role so that it achieves demonstrable success and integrates effectively with their broker?
2. What solutions is the provider offering to meet the challenges set by their broker
3. How is the provider adding value for the broker and their clients?
4. How is the provider raising standards in broking?
5. What recognition has the provider received from third parties?

Open to insurance brokers, MGAs and insurtechs that have been authorised within five years of the closing date

1. What are the startup’s unique selling points and what differentiates it from the competition?
2. How is the startup demonstrating its potential and how can its products and services achieve critical mass?
3. How is the startup moving toward the next stage of its development?
4. How is the startup engaging with the wider insurance industry and supporting its growth and development?
5. What recognition has the startup received from third parties?

Open to all insurance broker, MGA and insurtech teams that manage, process or otherwise deal with claims, as well as outsourced service providers

1. In what way is the team fulfilling its role, achieving demonstrable success, and integrating effectively with other organisations/departments?
2. How effective is the team’s use of technology to maximise efficiency in operations?
3. In what ways is the team’s approach to combatting fraud ethical and innovative?
4. What role has strong teamwork played in the team’s success?
5. What recognition has the team received from third parties?

Open to all directors and c-suite executives at insurance brokers, MGAs and insurtechs

1. In what ways has the director had an outstanding 12 months?
2. How does the director lead the charge, internally and externally, for excellence in insurance?
3. In what ways is the director contributing to growth through working practices and business strategies?
4. What makes the director an outstanding leader?
5. What recognition has the director received from clients and colleagues?

Open to all individuals working at insurance brokers, MGAs and insurtechs

1. In what ways has the rising star had an outstanding 12 months?
2. To what extent have they progressed swiftly from their original role and remit?
3. How are they setting themselves and their business apart and producing positive results?
4. How do they exemplify best practice and serve as a role model?
5. What recognition has the rising star received from clients and colleagues?

Open to all participants of graduate, apprenticeship or similar training schemes at insurance brokers, MGAs and insurtechs

1. When and how has the trainee demonstrated excellent standards of work?
2. When has the trainee gone above and beyond for the organisation
3. How has the trainee maintained high standards of professional development?
4. How has the trainee contributed to the wider insurance industry
5. What recognition has the trainee received from clients and colleagues?

Open to all insurance brokers, MGAs and insurtechs with examples of outstanding achievements across environmental, social and governance issues within the past 12 months

1. What ambitious ESG targets has the organisation set?
2. How has the organisation met these targets?
3. What new or bespoke methods of evaluation is the nominee carrying out to assess its ESG activities?
4. How have effective teamwork and collaboration led to successful outcomes?
5. What recognition has the nominee received from third parties for its ESG work?

Open to insurance brokers, MGAs and insurtechs (development and deployment of technology in-house or in partnership with another)

1. How does the technology solve a business problem?
2. In what ways does the technology demonstrate innovation?
3. How did teamwork contribute to the development of the technology?
4. How is the technology contributing to the growth of the insurance industry?
5. What recognition has the technology received from third parties?

Open to all insurance brokers, MGAs and insurtechs with examples of excellent digital offerings/initiatives executed within the past 12 months

1. How is the nominee’s digital offering/initiative improving customer service, creating efficiencies or boosting profitability?
2. In what ways is the nominee upskilling its workforce for delivery of the digital offering/initiative?
3. What steps is the nominee taking to future-proof the offering/initiative in anticipation of further digitalisation of the insurance industry?
4. How is the offering/initiative boosting the growth of the insurance industry?
5. What recognition has the nominee received from third parties for the digital offering/initiative?

Open to all insurance brokers, MGAs and insurtechs with examples of excellent customer service executed within the past 12 months

1. How is the nominee going above and beyond expectations for customers?
2. In what ways is the nominee using technology to elevate customer service?
3. What new evaluation methods is the nominee using to assess its customer service activities?
4. How have effective teamwork and collaboration led to successful customer outcomes?
5. What recognition has the nominee received from third parties for customer service?