Hayley joined Aspray in 2012 as a claim handler, quickly demonstrating her expertise and dedication in managing property damage insurance claims. Combining technical expertise with an innate ability to lead, she quickly established herself as a key figure within the business. Over the years, she has honed her skills and deepened her industry knowledge by completing her CII (Chartered Insurance Institute) and CILA (Chartered Institute of Loss Adjusters) qualifications, solidifying her reputation as an accomplished professional in the field.
Rising through the ranks, Hayley was promoted to claims manager, where she played a pivotal role in growing and developing a highly efficient and customer-focused claims team. Her commitment to excellence and leadership ability earned her further recognition, and in 2021, she was appointed as a director of Aspray.
Since taking on directorship, Hayley has been instrumental in driving improvements to the company’s claims process. Under her guidance, Aspray has developed a seamless and efficient claims handling system, ensuring that customers receive exceptional service at every stage of their journey.
Hayley’s passion for delivering outstanding customer care is at the heart of her professional ethos. Her focus on enhancing the customer experience and fostering a culture of excellence continues to shape Aspray’s approach to supporting policyholders during challenging times.
