Louise is director of operations at the IUA and has over 20 years’ experience delivering change management projects at a senior level across the London market and wider financial services sector. Louise joined the IUA in 2015 to oversee company market involvement in market modernisation and has since been involved in many major initiatives, including the e-placing platform PPL and other projects under the London Market Target Operating Model. She is a non-executive director of London Insurance Market Operations & Strategic Sourcing (LIMOSS). Louise is also a member of the inclusion@Lloyd’s committee and a dedicated supporter of London market diversity and inclusion campaigns. Louise has been involved in project delivery throughout her career and has additional experience of managed service delivery. She has worked for London market insurers for 11 years and her current role also involves promoting talent and diversity initiatives across the sector.